At Skillsi, we strive to provide a fair and transparent learning experience for learners, tutors, and affiliates. This Refund Policy outlines the circumstances under which refunds may be granted, how refund requests are processed, and how refunds may affect tutor earnings and affiliate commissions.
By purchasing a course or using the Skillsi Platform, you agree to the terms of this Refund Policy.
1. Overview
Skillsi is an online learning marketplace where independent tutors create and publish educational content. While we encourage learners to carefully review course descriptions, previews, and learning outcomes before purchasing, we understand that there may be situations where a refund is appropriate.
Each refund request is reviewed individually to ensure fairness to both learners and tutors.
Submitting a refund request does not automatically guarantee approval.
2. When Students May Qualify for a Refund
A learner may be eligible for a refund under circumstances including, but not limited to:
Technical Issues
Where significant technical issues prevent access to a purchased course and the issue cannot be resolved within a reasonable period.
Examples include:
Course videos failing to load.
Purchased course not appearing in the learner's account.
Platform errors preventing course access.
Duplicate Payments
Where a learner is accidentally charged more than once for the same course transaction.
Unauthorized Transactions
Where a payment was made without the account holder's authorization, subject to verification and investigation.
Incorrect Purchase
Where a learner accidentally purchases the wrong course and has not substantially accessed or completed the course.
Misleading Course Information
Where the delivered course differs substantially from its published description, title, or advertised learning outcomes.
Other Exceptional Circumstances
Skillsi may consider refunds in exceptional situations where it is fair and reasonable to do so.
All refund decisions remain at Skillsi's discretion after reviewing the available information.
3. When Refunds Are Not Available
Refunds may not be granted in circumstances including:
The learner has substantially completed or consumed the course content.
The refund request is made after the applicable refund eligibility period.
The learner changed their mind after purchasing.
The learner no longer has time to complete the course.
The learner purchased the course during a promotional offer and later became dissatisfied without a qualifying reason.
The refund request is based solely on personal preference rather than a genuine issue with the course.
The learner has repeatedly abused the refund system.
The account has engaged in fraudulent activities or violated Skillsi's Terms and Conditions.
Skillsi reserves the right to refuse refund requests that appear dishonest, abusive, or inconsistent with this Policy.
4. Refund Eligibility Period
Refund requests should be submitted within the refund period specified by Skillsi for the applicable purchase.
Requests received after the applicable period may not qualify for a refund unless required by law or approved under exceptional circumstances.
Skillsi reserves the right to modify refund eligibility periods in accordance with applicable laws and business requirements.
5. Tutor Payout Timing
Tutor earnings are not paid immediately after a course purchase.
To protect learners, tutors, and the Platform from fraud or payment disputes, Skillsi may hold tutor earnings for a designated period before processing payouts.
Tutor payouts may also be delayed where:
A refund request is under review.
A payment dispute or chargeback is pending.
Fraud detection systems identify unusual activity.
Additional verification is required.
Only eligible earnings that have successfully cleared the applicable review and holding period will be available for withdrawal.
6. Affiliate Commission Adjustments After Refunds
Affiliate commissions are earned only on successful and completed course sales.
Where a learner receives a refund:
Any commission associated with that purchase may be reversed.
Unpaid commissions relating to refunded purchases may be removed from the affiliate's balance.
If a commission has already been paid for a refunded transaction, Skillsi reserves the right to deduct the equivalent amount from future affiliate earnings where permitted by applicable law.
Affiliates may also lose commissions arising from fraudulent, cancelled, or chargeback transactions.
7. Payment Processing Timelines
Once a refund request has been approved:
Skillsi will initiate the refund through the original payment method wherever possible.
Processing times depend on the payment provider, bank, card issuer, or financial institution.
Refunds may take several business days to appear in the learner's account after processing.
Skillsi is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.
8. How to Request a Refund
Learners who believe they qualify for a refund should contact Skillsi Support through the official support channels provided on the Platform.
A refund request should include:
Full name
Registered email address
Course name
Order or transaction reference
Date of purchase
Reason for requesting the refund
Any supporting evidence where applicable
Providing complete and accurate information helps us process requests more efficiently.
Skillsi may request additional information before making a final decision.
9. Refund Review Process
Every refund request is reviewed individually.
During the review process, Skillsi may consider:
Course access history
Percentage of course completed
Transaction history
Technical logs
Communication records
Tutor response where necessary
Evidence provided by the learner
Skillsi reserves the right to approve, partially approve, or decline refund requests based on the available information.
All decisions are made in good faith and in accordance with this Policy and applicable laws.
10. Chargebacks
Learners are encouraged to contact Skillsi before initiating a chargeback through their bank or payment provider.
Initiating unnecessary or fraudulent chargebacks may result in:
Temporary suspension of the learner's account.
Permanent account termination.
Restriction from future purchases.
Investigation for fraudulent activity.
Where a legitimate chargeback occurs, Skillsi reserves the right to recover any associated losses where permitted by law.
11. Fraud Prevention
To protect all users of the Platform, Skillsi actively monitors transactions for fraudulent or suspicious activity.
Skillsi may delay payments, suspend withdrawals, or temporarily restrict accounts while investigating unusual activity.
Examples include:
Multiple refund requests within a short period.
Repeated chargebacks.
Fake accounts.
Identity fraud.
Payment fraud.
Abuse of promotional offers.
Manipulation of affiliate commissions.
Unauthorized use of payment methods.
Where fraud is confirmed, Skillsi reserves the right to:
Reject refund requests.
Reverse transactions.
Suspend or permanently terminate accounts.
Recover financial losses where legally permitted.
Report fraudulent activities to relevant authorities where appropriate.
12. Policy Updates
Skillsi may update this Refund Policy from time to time to reflect changes in our services, payment systems, or legal obligations.
Updated versions will be published on the Platform together with the revised effective date.
Continued use of the Platform after updates become effective constitutes acceptance of the revised Refund Policy.
13. Contact Information
If you have questions about this Refund Policy or wish to request a refund, please contact Skillsi through the official support channels available on the Platform.
When contacting support, please include sufficient information to help us locate your purchase and review your request promptly.
Our support team will make reasonable efforts to respond to refund enquiries within an appropriate timeframe.
Final Statement
Skillsi is committed to maintaining a fair balance between protecting learners, supporting tutors, and ensuring the integrity of the Platform. This Refund Policy is designed to promote transparency, discourage fraud, and provide a consistent process for handling refund requests while safeguarding the interests of all members of the Skillsi community.