At Skillsi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Skillsi website, mobile applications, and related services (collectively referred to as the "Platform").
By accessing or using Skillsi, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
To provide and improve our services, Skillsi collects different types of information depending on how you use the Platform.
Personal Information
When you create an account or use our services, we may collect information including:
Full name
Email address
Phone number
Date of birth (where applicable)
Country and state of residence
Profile photograph
Username
Password (stored securely in encrypted form)
Language preferences
Learner Information
For learners, we may also collect:
Courses enrolled in
Learning progress
Course completion status
Certificates earned
Quiz and assessment results
Communication with tutors
Wishlist and saved courses
Tutor Information
To verify tutors and maintain quality standards, Skillsi may collect:
Professional qualifications
Certifications
Teaching experience
Areas of specialization
Biography and profile information
Means of identification (such as National ID, Passport, Driver's Licence, or other government-issued identification)
Supporting verification documents
Bank account details for payouts
Affiliate Information
For approved affiliates, we may collect:
Affiliate profile details
Referral activity
Commission records
Bank account information
Identity verification documents where required
Technical Information
We may automatically collect:
Device type
Operating system
Browser type
IP address
Device identifiers
App version
Time zone
Network information
Error logs
Crash reports
Device performance information
2. How We Use Your Information
Skillsi uses the information collected to provide, improve, secure, and personalize the Platform.
Your information may be used to:
Create and manage your account
Verify your identity
Approve tutor and affiliate applications
Process course purchases
Process tutor and affiliate payouts
Deliver purchased courses
Issue certificates upon successful completion
Respond to support requests
Send important account notifications
Improve user experience
Personalize course recommendations
Monitor platform performance
Detect fraud or suspicious activity
Prevent unauthorized access
Enforce our Terms and Conditions
Comply with applicable legal obligations
Improve existing features and develop new services
Skillsi does not sell your personal information to third parties.
3. Cookies and Analytics
Skillsi uses cookies and similar technologies to improve user experience and understand how the Platform is used.
Cookies help us:
Keep users signed in
Remember preferences
Improve website performance
Analyze visitor behaviour
Measure marketing effectiveness
Detect technical issues
Enhance security
Users may control or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of the Platform.
4. Payment Information
Skillsi uses trusted third-party payment processors to securely process payments.
Depending on your activity on the Platform, payment-related information may include:
Payment amount
Transaction reference
Payment status
Currency
Billing information
Bank account details for payouts
Withdrawal history
Sensitive payment information, such as complete card details, is processed directly by our payment service providers and is not stored by Skillsi unless necessary for legal or operational purposes.
Payment transactions are protected using industry-standard security measures.
5. Data Sharing
Skillsi respects your privacy and limits the sharing of your personal information.
We may share information with:
Payment Service Providers
To process payments, refunds, and payouts securely.
Cloud Hosting Providers
To securely host and operate the Platform.
Identity Verification Providers
To verify tutor and affiliate identities where applicable.
Legal Authorities
Where disclosure is required by law, court order, government request, or to protect the rights, safety, and security of Skillsi or its users.
Service Providers
Third-party vendors who assist with customer support, analytics, infrastructure, security, email delivery, or other operational services.
These providers are only permitted to use your information for the services they perform on behalf of Skillsi and are required to maintain appropriate confidentiality and security.
6. User Rights
Depending on applicable laws, users may have the right to:
Access their personal information
Update or correct inaccurate information
Delete their account, subject to legal or contractual obligations
Request a copy of their personal data
Withdraw consent where processing is based on consent
Object to certain types of data processing
Restrict processing under specific circumstances
Request correction of incomplete information
Skillsi will respond to legitimate privacy requests within a reasonable period, subject to verification of identity and applicable legal requirements.
7. Data Retention
Skillsi retains personal information only for as long as necessary to:
Provide our services
Maintain user accounts
Process transactions
Resolve disputes
Prevent fraud
Comply with legal, regulatory, accounting, and tax obligations
Enforce our agreements
When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws and industry standards.
Certain records may be retained for longer periods where required by law or for legitimate business purposes.
8. Security Measures
Protecting user information is one of Skillsi's highest priorities.
We implement appropriate technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Our security measures may include:
Encrypted data transmission
Secure servers
Access controls
Authentication systems
Activity monitoring
Fraud detection tools
Regular security reviews
Backup and recovery systems
While Skillsi takes reasonable steps to protect personal information, no online platform or electronic storage system can guarantee absolute security. Users are encouraged to maintain strong passwords and keep their account credentials confidential.
9. Children's Privacy
Skillsi is designed for learners, educators, and professionals. We do not knowingly collect personal information from children in violation of applicable laws.
Where required by law, users below the applicable age of digital consent must obtain permission from a parent or legal guardian before using the Platform.
If Skillsi becomes aware that personal information has been collected from a child without the necessary consent, appropriate steps will be taken to remove such information as required by law.
Parents or guardians who believe their child's information has been collected inappropriately may contact Skillsi for assistance.
10. International Users
Skillsi serves users from multiple countries around the world.
By using the Platform, users acknowledge that their information may be transferred, processed, and stored in countries where Skillsi or its service providers operate.
Skillsi takes reasonable measures to ensure that international data transfers are conducted securely and in accordance with applicable data protection laws.
Users are responsible for ensuring that their use of the Platform complies with the laws applicable in their own jurisdiction.
11. Changes to This Privacy Policy
Skillsi may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Updated versions will be published on the Platform together with the revised "Last Updated" date.
Where required by law, users will be notified of significant changes through appropriate communication channels.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or the way Skillsi processes personal information, you may contact Skillsi through the official support channels provided on the Platform.
Users may contact Skillsi for matters including:
Privacy enquiries
Data access requests
Correction of personal information
Account deletion requests
Security concerns
Complaints relating to personal data
Skillsi will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe and in accordance with applicable laws.
Acknowledgement
By creating an account or using the Skillsi Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Platform.